Enrollment options

Course Information

  • Audience: Community health center personnel who have a direct role in emergency preparedness planning and response, as well as key decision-making staff such as executive directors, operations managers, office managers and facility staff.
  • Format: Blended
  • Price: Free
  • Start Date: January 17, 2017
  • End Date: February 14, 2017
  • Length: Two 90 minute webinars with a one-month team project period in between webinars
  • Competencies: Public Health Preparedness and Response Core Competencies, Domain 3: Plan for and Improve Practice
  • Learning Level: Performance
  • Supplemental materials: Course Summary (PDF)


About this course

The purpose of this course is to provide knowledge and hands-on planning experience incorporating the Incident Command System (ICS) into your Center’s Emergency Operations Plan (EOP) and customizing ICS tools for your Center’s use. The training will consist of two 90 minute webinars with a team project in between. Webinar #1 will provide an understanding of key incident management concepts for FQHCs, based on the Healthcare Incident Command System (HICS) model, including how it is incorporated into the EOP. Following the webinar, participants will update their Center’s EOP as a team and customize standard HICS tools for their center. Technical assistance will be available to Center teams as requested during the 4-week period between the two webinars. On webinar #2, participants will share their accomplishments and challenges updating their plans and tools followed by a presentation on how to draft and execute a workplace exercise to test their organization’s utilization of HICS.

This training is a collaboration between NEPHTC, the DelValle Institute for Emergency Preparedness and the Massachusetts League of Community Health Centers.

What you'll learn

This course provides practical knowledge on how to apply basic HICS principals and concepts in the Community Health Center environment. Successful participants will improve their ability to apply HICS by updating ICS aspects of their EOP and customizing ICS tools for their centers. The training is appropriate for individuals with all levels of experience with emergency operations planning.

After completing this course, you will be able to...

  • Discuss the importance and purpose of utilizing HICS to manage the response to an incident.
  • Discuss how HICS is incorporated into the organizational Emergency Operations Plan (EOP).
  • Describe the primary functions and management principles of HICS.
  • Recognize the key HICS tools and forms used in incident management.
  • Update the organizational EOP to enhance the use of HICS when the plan is activated
  • Select HICS tools and forms to be used within the organization and adapt them as necessary.
  • Provide examples of common challenges updating an organizational EOP and associated HICS tools.
  • Identify initial steps to draft an exercise to test the use of HICS in a simulated EOP activation.
  • Locate resources to support the design and execution of an exercise.
  • Summarize course key concepts


Enrollment and Completion

To enroll in this course, please select the Enroll Me button below. Note that centers are strongly encouraged to register as teams of 2 to 5 staff from each Center.

This course is designed for Community Health Center staff. Participants must attend both webinars and participate in the team project in order to receive a NEPHTC Certificate of Completion. Any questions about the program or enrollment can be directed to Kathi Traugh at kathi.traugh@yale.edu or by calling 203-785-2868.

Self enrollment (Student)