About this Course

The aim of this 9-part Public Health Leadership series is to build skills to be an effective leader in the

field of public health. The series explores strengths-based leadership, personal and organizational

resilience, and skills for leading a team. Practical tools and approaches are shared for creating a culture of

feedback, navigating challenging conversations, strategic planning, and implementing and sustaining change.

What you'll learn

At the end of the course, you will be able to:

• Recognize leadership styles and be able to describe the benefits of strengths-based leadership to
  promote personal and organizational resilience.
  ● Utilize skills in leading a team, including creating a culture of feedback and navigating
  challenging conversations.
  ● Identify tools for leading an organization with decision making models, systems thinking and
  strategic planning, and innovation initiatives.

Subject Matter Expert

• Bob Wright,
  Strategic Consultant, Facilitator, Executive Coach ,
  Daniel Hanley Center for Health Leadership
More

Bob Wright is an organization development consultant, strategic planner and leadership coach committed to helping organizations clarify and realize their missions, and to encouraging employees to bring more of who they are to what they do. In addition to facilitating the signature Physician and Provider Executive Leadership Institute and Health Leadership Development programs at the Hanley Center, he supports Hanley clients in strategic planning and solving complex organizational challenges. Bob has designed and implemented organization and leadership development initiatives throughout North America, Asia, Europe and Africa. He also works with health care systems, state and local governments, and non-profit organizations on quality management, organization culture development, work systems redesign, strategic and business planning, and community-building efforts. Among his clients are Boston College, Bose Corporation, Children and Families First, Christiana Care Health Services, Coastal Rivers Conservation Trust, the Delaware Healthcare Commission, The Economic Commission for Africa, The Maine Commission for Community Service, the National Institutes of Health, Nemours Health and Prevention Services, the Peace Corps, the Smithsonian Institution, the Student Conservation Association, the United Nations, and the YMCA. He annually facilitates the acclaimed Maine Association of Nonprofits Leadership Institute for Executive Directors. Bob has served on several nonprofit boards, holding numerous roles including board president. Bob holds a Masters degree in Management from the School for International Training, and a bachelor’s degree in Anthropology and Intercultural Communication. He is trained in Gestalt Psychology, and is a Professional Certified Coach with the International Coaching Federation.

Enrollment and Contact Hours

Select the Enroll Me button below to register for this course. If you have any trouble accessing the recording, contact  support@nephtc.org.

Acknowledgement: This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of award 2 UB6HP31685‐05‐00 “Public Health Training Centers.” The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.

About this Workshop

This MACHW interactive workshop series aims to support CHWs as they strive to serve their clients during these challenging times. The workshop formats will include expert panels, Q and A, and case studies on critical issues from across Massachusetts.

Community Health Workers are central in supporting the health of the communities they work with, and yet, they are often at risk for burnout themselves due to inequitable work conditions. This workshop will discuss strategies for voice and reflect on how to improve well-being at work.

At the end of the workshop, participants will be able to:

• Explore the connection between workers’ voices and their well-being as individuals, and as a collective group.
• Discuss benefits of worker unions and strategies for organizing workers in health and social services.
• Discuss strategies for voicing and improving well-being at work
• Recognize how systemic oppressions and practices impact our work and well being

Subject Matter Expert

To Learn more about the Massachusetts Association of Community Health Workers please visit: www.machw.org

About this Course

This course is designed to strengthen the management skills of the current or future heads of local or regional health departments and managers or directors in city or state public health agencies in Massachusetts.

This is a team-based course taught in a blended format over four months. Once enrolled, you will be placed in a team and each team will be assigned a mentor. Your mentor will be an experienced public health professional who will guide your team discussion assignments.

At the conclusion of the course a graduation ceremony will be held. A certificate of completion and 25 contact hours will be issued once you submit the final post test and course evaluation. Self-paced modules that you completed as part of the course offer additional certificates and credits.

What you'll learn

At the end of the course, participants will be able to:

• Explain the need and urgency to manage differently in today’s environment
• Describe new information, tools, and resources to help manage more effectively
• Demonstrate enhanced skills to better manage all aspects of public health organizations

Each week’s lesson(s) will have specific learning objectives that are connected directly to the assignments and team discussions. Lessons include optional resources for you to learn more about each topic and have instructors who are subject matter experts in their field of study.

• 
  Kathleen MacVarish
  Course Director
• 
  Seth Eckhouse
  Course Manager

Enrollment and Contact Hours

Note that you must first register for this course by completing a registration form (PDF). Once your registration has been confirmed, you will receive an enrollment key to access the course.

Once the final post-test and course evaluation are submitted, participants will receive a certificate of completion and 25 contact hours. Self-paced trainings completed as part of the course may offer additional certificates and credits.

DISCLAIMER:
This training and all supporting material was supported by funds made available from the Centers for Disease Control and Prevention, Office for State, Tribal, Local and Territorial Support, under B01OT009024. Additionally, this training was supported by the Grant Number, 5U90TP116997-10, funded by the Centers for Disease Control and Prevention and the Assistant Secretary for Preparedness and Response. This project is also supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877.
The views and opinions expressed as part of the training and all related documents and course materials are those of the authors and do not necessarily represent the views and opinions or the official position of, or endorsement by, the Centers for Disease Control and Prevention, its Public Health Emergency Preparedness Program, the Office of Assistant Secretary for Preparedness and Response (ASPR) Hospital Preparedness Program, or that of HRSA, HHS or the U.S. Government.

Description

This course is available to New England Region 1 health department (HD) workforce development (WFD) staff and partners supporting HD WFD goals. If you have not been invited but would like to join, email Karla Todd Barrett, NEPTHC Program Manager, toddks@bu.edu

This learning collaborative is intended to be a low pressure group that shares challenges, successes and practical tips and strategies for working with TRAIN in a health department. Participants will prioritize topics, and course organizers will work with participants and workforce development networks to identify “expert-practitioners” who can share their best practices.

Learning Objectives 

About this course

Traditionally in health and social service organizations, financial management and budgeting responsibilities have been the purview of the chief financial officer, accountants, and budget analysts. However, today, front-line managers are being called upon to integrate fiscal planning and management into their clinical and operational responsibilities.

As a public health leader, are you adept in financial management and budgeting principles, concepts and tools? Or, are you looking to further your knowledge and skills in this area.

This program is intended for public health leaders who have limited knowledge, skills and experience with financial management and budgeting or those wish to review and/or refresh their knowledge of fiscal principles.

What you will learn

After completing this course you will be able to:

• Recognize the importance of financial management in the efficiency and effectiveness of day-to-day and long-term public health service delivery in the community.
• Understand financial management and budgeting terminology often encountered in not-for-profit and governmental public health settings.
• Differentiate among types of budgets applicable in a public health setting.
• Examine the importance of and develop beginning knowledge about budgeting processes including budget preparation and variance analyses.

Subject Matter Expert

• 
  Dr. Rebecca Arsenault,
  Arsenault Consulting

The program will be taught by Dr. Rebecca Arsenault of Arsenault Consulting, based in Raymond, Maine. Dr. Arsenault has 35+ years of experience in health care administration, including responsibility for leading hospitals, physician practices and community health agencies. Rebecca earned a master's degree in community health from Boston University and a doctorate in health services administration from Capella University. Currently, Dr. Arsenault serves as adjunct faculty in University of New England's graduate public health program and Southern New Hampshire University's health care administration graduate program.

Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

For those already registered, you will receive an enrollment key ahead of the start date to access the full course page.
Enter the enrollment key provided in your email in the field below and then select Enroll me

Having trouble accessing the course? Contact support@nephtc.org

About this course

Do you write a lot of emails, memos, meeting minutes, or reports? Are you looking to increase the impact of your writing? If so, this hands-on workshop is for you. 

This workshop is designed for people at all levels of public health who are looking to boost their writing skills, especially managers seeking to improve their written communication approaches with teams.

Select participants will be offered  online coaching to work on specific pieces of writing.

Subject Matter Expert

• 
  Dr. Ariela Freedman,
  Maven Tree Consulting
More

The workshop will be taught by Dr. Ariela Freedman of MavenTree Consulting, based in Atlanta, Georgia. Dr. Freedman is an experienced trainer with over 20 years of experience in education and public health, including CDC, state and local public health departments, Head Start, nonprofits, and public schools. Dr. Freedman earned her PhD from Emory University where she has also served as an Assistant Research Professor and is now adjunct faculty. Her workshops are known for being interactive, fun, and designed for immediate use back in the office







Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

For those already registered, you will receive an enrollment key ahead of the start date to access the full course page.
Enter the enrollment key provided in your email in the field below and then select Enroll me

Having trouble accessing the course? Contact support@nephtc.org

About this Course

This course is for trainers, associations and health department leaders, and workforce development and accreditation teams, to review as they consider launching their own management program for employees or their target public health professional audience. Development and implementation of this course was funded by the Health Resources Services Administration and the Massachusetts Department of Health. NEPHTC licensed this course under a Creative Commons Attribution-Non-Commercial 4.0 License, making it available for re-use and adaptation.This course can be adapted based on the training, expert and technology resources your organization has available, as well as participant need.

Included in this online Train the Trainer course are instructor guides for each unit, participant preparation materials and activities including several self-paced modules, presentations by experts, recorded webinars of presentations, notes for presenters and all evaluation materials.

What you'll learn

At the end of the course, trainers will be able to:

• Choose among management topics which are right for their participants and resource levels
• Describe the blended modality right for their public health practitioner segment
• Plan evaluation by modifying existing evaluation materials

Each week’s lesson has specific learning objectives that are connected directly to the assignments and team discussions.

In 2017, NEPHTC won the NNPHI Network Member Impact Award for the creation, delivery and sharing of this Managing Effectively in Today’s Public Health Environment program.

Enrollment

For access to the course, please select the Enroll me button below.

Having trouble accessing the course? Contact support@nephtc.org.

About this course

Creating Persuasive Public Health Messaging is a one-hour self paced course for public health managers and leaders. An “online, self-paced” version of the Creating Your Marketing Pitch half day workshop, this version contains examples from Rhode Island and Ohio.

This training is a collaboration project between Region 1 PHTC (New England Public Health Center - NEPHTC) and Region 7 PHTC (Midwestern Public Health Training Center - MPHTC).

What you'll learn

After completing this course, you will be able to...

• Identify the four pillars of a strong brand
• Explain how to formulate a clear, concise, compelling, and consistent elevator pitch
• Explain how to build a strong brand message hierarchy
• Discuss common mistakes to avoid when creating persuasive messaging
• Apply the characteristics of effective messaging using realistic public health case studies

Subject Matter Experts

• 
  Michele Levy 
  Marketing Consultant
  ML Brand Strategy Consulting

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

_{Acknowledgement: This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31685 “Regional Public Health Training Center Program.” This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.}

Having trouble accessing the course? Contact support@nephtc.org

About this course

Whether you are managing a single program or an entire public health department, understanding the basic principles of branding and marketing can be crucial to your success. Every program and organization has key stakeholders. The goal of this course is to offer concrete strategies for communicating with those stakeholders in order to support your broader program and organizational goals.

What you'll learn

After completing this course, you will be able to...

• Describe the four pillars of building a strong brand
• Outline the steps for developing an effective marketing communications plan which includes:
  • Understanding the mission and goals
  • Knowing the audience
  • Identifying the core umbrella messaging
  • Defining messaging by target audience, and
  • Identifying and prioritizing tactics
• Describe the importance of educating the staff and other stakeholders on desired brand behaviors, and
• Identify and track success metrics.

Subject Matter Expert

• 
  Michele Levy

  Marketing Consultant
  ML Brand Strategy
  Consulting

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

Having trouble accessing the course? Contact support@nephtc.org

Acknowledgement:

This training was supported by the Massachusetts Department of Public Health (MDPH) with funds made available by the Grant or Cooperative Agreement Number 6 NB01OT009172-01-02, funded by the Centers for Disease Control and Prevention. Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the Centers for Disease Control and Prevention or the Department of Health and Human Services. This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31685 "Regional Public Health Training Center (PHTC) Program." This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

About this course

By the nature of their role, community health workers manage sensitive information about clients and communities. Community health worker practice relies on laws and protocols to guide their decisions about how to handle client information. One of the most important laws established to protect the privacy and confidentiality of health information is commonly referred to as HIPAA, also known as Health Insurance Portability Act. Note: If working in a HIPAA covered organization this training is only an introduction and you may still be required to attend HIPAA training through your employer. Not all organizations are HIPAA covered entities.

What you'll learn

After completing this course, you will be able to...

• Define HIPAA
• List key components of protected health information
• Identify at least three circumstances where CHWs apply HIPAA during their workday
• Recognize one circumstance when you have an obligation to report HIPAA covered information

Subject Matter Expert

• 
  

  Dawn Heffernan
  

More

Dawn Heffernan is a nurse and a public health professional who has supervised and trained community health workers for over a decade. Ms. Heffernan is passionate about community health and education. In addition to developing training for the New Public Health Training Center, she is currently working for Partners in Health as a case investigator for the corona virus pandemic.


Enrollment and Contact Hours

Select the Enroll button below to register for the course. If you have any trouble accessing the course, contact support@nephtc.org.

Acknowledgement:


This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31685 “Regional Public Health Training Center Program.” This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

About this course

This course introduces the idea of change management, specifically the ADKAR model. This model can be used by public health leaders to ease the process of change within an organization and increase the likelihood that changes will be successfully implemented. Learners will have the opportunity to use a real health department scenario to apply ADKAR and better understand how it to use it in their own work.

What you'll learn

After completing the training, you will be able to:

• Define change management
• Recognize the steps of the ADKAR model of change management
• Explain how a collaborative approach can be integrated with the ADKAR model
• Apply  the ADKAR model in a Health Department case study
• Discuss the importance of change management to public health practice

Subject Matter Expert

• 
  Doe Hentschel, PhD

  Leadership of Greater Hartford

More

Dr. Doe Hentschel joined the staff of Leadership Greater Hartford in 2000 after retiring from a long and distinguished career in higher education. She began her LGH career as program director to develop the Third Age Initiative™, LGH’s program to identify, develop and engage older adults in meaningful ways in the community. As Senior Program Director (2006-2007) and then Vice President for Programs (2008-2019), she was involved with developing and implementing many of LGH’s core programs and its consulting and training services. In her current role as “Leadership Preceptor,” she continues to direct the Third Age Initiative™, contribute as curriculum designer and facilitator in many LGH programs and services, and serve as a guide and mentor to her colleagues. A seasoned administrator in higher education, “Dr. Doe” served as Vice President for Academic and Student Affairs at Pine Manor College, Dean of Extended and Continuing Education at the University of Connecticut, and Dean of Adult and Continuing Education at SUNY College at Brockport. She was on the faculty at the University of Wisconsin-Milwaukee in the department of Administrative Leadership/Adult Education where she taught graduate courses in Adult Learning and Development, Continuing Professional Education, Program Development and Implementation, Evaluation, Leadership for Change, and Group Dynamics. Prior to earning her Ph.D. in Urban Education with a focus in Administrative Leadership/Adult Education, she held administrative positions at William Rainey Harper Community College in Palatine, Illinois, and in the statewide public service administration at the University of Illinois. “Dr. Doe” has published more than 50 articles, chapters, and research papers. A leader in curriculum design, she has drawn on her expertise to enrich and expand community leadership programming for people of all ages. In her first book, Look Ma! No Hands! Life’s Lessons Learned the Hard Way (2022) she shares her philosophy of life and leadership drawn from stories about the six months after she broke both elbows in a bicycle accident and had no use of her hands and arms. In 2010, the Association of Leadership Programs honored Dr. Doe with the Preceptor Award, its highest recognition. She was named a Top Ten member of the Connecticut 60 over 60 class of 2018. In 2013, Dr. Hentschel was inducted into the International Adult and Continuing Education Hall of Fame. Dr. Hentschel relocated to Hartford in 2010 from her historic home in Willimantic. She is a trustee of the Watkinson School and serves on the Advisory Board of the Master of Science in Organizational Leadership at Goodwin University. Diagnosed with Parkinson’s Disease in 2009, she serves on the Patient and Family Advisory Council for the Chase Family Movement Disorders Center at Hartford HealthCare. Dr. Doe is the proud mother of two and grandmother of four. Her son and his family live in San Diego, and her daughter and her family live in Preston, CT.

Enrollment and Contact Hours

Select the Enroll Me button below to register for this course. If you have any trouble accessing the recording, contact  support@nephtc.org.

Acknowledgement: This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of award 2 UB6HP31685‐05‐00 “Public Health Training Centers.” The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.

About this course

This course introduces the idea of positionality to public health practitioners and researchers. This framework can be used by people working in public health to reflect on their own identity, and how it may show up in the work they do. Through a lecture and several activities, learners will practice reflection to better understand how it can apply to their own work. 

What you'll learn

After completing the training, you will be able to:

• Discuss positionality and its influence
• Reflect on your own positionality using frameworks 
• Describe how positionality shows up in public health practice work

Subject Matter Expert

• 
  Susan Nappi, 

  Executive Director
  Office of Public Health Practice at the Yale School of Public Health

More

Susan Nappi is the Executive Director of the Office of Public Health Practice at the Yale School of Public Health. With a diverse portfolio in public health practice and research, she has held multiple positions in Connecticut including Senior Director of Community Impact at the United Way of Greater New Haven, Executive Director of the Community Center of Excellence in Women's Health (CCOE) at Griffin Hospital, and Practice Administrator of the Griffin Faculty Practice Plan. Susan has also managed research teams at the Yale School of Public Health and the VA Alcohol Research Center. Her primary interest is building collaborative, equitable, and mutually beneficial community-academic partnerships that espouse a multidisciplinary approach to addressing the social drivers of health. Susan is a first-gen college graduate and received her BA in psychology from the State University of New York, Purchase, and her MPH from Yale University in chronic disease epidemiology. She is currently pursuing her DrPH in Public Health Leadership at the University of Illinois Chicago School of Public Health.

Enrollment and Contact Hours

Select the Enroll Me button below to register for this course. If you have any trouble accessing the recording, contact  support@nephtc.org.

Acknowledgement: This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of award 2 UB6HP31685‐05‐00 “Public Health Training Centers.” The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.

About this course

This informative and engaging leadership series explores the relationship between organizational culture and the ability of an organization to adapt and respond to external and internal challenges. The three part self-paced virtual series introduces participants to what culture means in health profession settings, culture diagnosis, values based and resilient leadership, and makes a case for integrating kindness and appreciation into culture.

What you'll learn

After completing the training, you will be able to...

• Define key attributes of value based and resilient leaders
• Describe strategies for diagnosing your organization’s culture
• Identify basic tools to lead organizational change

Subject Matter Experts

• 
  Joan Bohlke Kaijala, MPP
More

Joan is an independent consultant currently working on public health projects related to health professions workforce, health equity and organizational development. For many years, Joan worked in both federal and state service. In these positions she was an integral part of the creation of the Massachusetts Health Care Workforce Center and helped establish the first health professions workforce surveys tied to licensure. As an organizational development specialist she helped institute a first of it’s kind culture survey within a federal agency, while also leading numerous people and culture projects. Other leadership roles include President, Board of Directors of the TSC Childcare, Inc., and Vice President of USA Track and Field New England. An avid runner, Joan competed for the New Balance Boston track club, qualifying for the U.S. Nationals. Joan holds a Bachelor of Science degree in Health Policy and Management from Providence College, and a Master of Arts in Public Policy from Stony Brook University; she is the proud mom of Theo and Kai.

Enrollment and Contact Hours

Select the Enroll Me button below to register for this course. If you have any trouble accessing the recording, contact  support@nephtc.org.

Acknowledgement: This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of award 2 UB6HP31685‐05‐00 “Public Health Training Centers.” The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.

About this course

This informative and engaging leadership series explores the relationship between organizational culture and the ability of an organization to adapt and respond to external and internal challenges. The three part self-paced virtual series introduces participants to what culture means in health profession settings, culture diagnosis, values based and resilient leadership, and makes a case for integrating kindness and appreciation into culture.

What you'll learn

After completing the training, you will be able to...

• Define organizational culture
• List two attributes of culture unique to health serving organizations
• Summarize the relationship between culture, leadership, and performance
• Identify methods to determine core organizational values

Subject Matter Experts

• 
  Joan Bohlke Kaijala, MPP
More

Joan is an independent consultant currently working on public health projects related to health professions workforce, health equity and organizational development. For many years, Joan worked in both federal and state service. In these positions she was an integral part of the creation of the Massachusetts Health Care Workforce Center and helped establish the first health professions workforce surveys tied to licensure. As an organizational development specialist she helped institute a first of it’s kind culture survey within a federal agency, while also leading numerous people and culture projects. Other leadership roles include President, Board of Directors of the TSC Childcare, Inc., and Vice President of USA Track and Field New England. An avid runner, Joan competed for the New Balance Boston track club, qualifying for the U.S. Nationals. Joan holds a Bachelor of Science degree in Health Policy and Management from Providence College, and a Master of Arts in Public Policy from Stony Brook University; she is the proud mom of Theo and Kai.

Enrollment and Contact Hours

Select the Enroll Me button below to register for this course. If you have any trouble accessing the recording, contact  support@nephtc.org.

Acknowledgement: This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of award 2 UB6HP31685‐05‐00 “Public Health Training Centers.” The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.

About this course

As a manager, you wear two hats that can be difficult to manage effectively. On one hand, you have to evaluate your employees and make decisions regarding promotions, demotions, salary actions, and terminations. On the other hand, you are also a coach and an advocate for your employees' success. Employees may be reluctant to be frank and discuss weaknesses or mistakes. While there is no perfect solution, this course will help you to understand the problems and provide you with a strategy to effectively balance these two inherently conflicting roles.

What you'll learn

After completing this course, you will be able to...

• Apply the four-step coaching process
  
• Make clear separations between performance reviews and developmental coaching sessions
  
• Demonstrate how to listen effectively and with empathy
  
• Recognize how to discuss performance issues that will impact an employee's ability to achieve his/her goals

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

Having trouble accessing the course? Contact support@nephtc.org

Acknowledgement:

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877 “Regional Public Health Training Center Program”. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

About this course

Have you ever attended a meeting that was disorganized, took much longer than it should have, and ended with nothing to show for it? We've all sat through meetings like that at some point in our careers. Not only are they frustrating to the attendees, but they also deplete one of our most valuable resources, time. In this training, you'll learn about the key components of successful meetings so you can plan, set up, and run a meeting that makes the best use of everyone's time.

What you'll learn

After completing this course, you will be able to...

• Determine the need for a meeting
• Plan a successful meeting
• Set up a meeting
• Effectively run a meeting
• Follow up after a meeting

Enrollment and Contact Hours

The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.

Having trouble accessing the course? Contact support@nephtc.org

Acknowledgement:

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877 “Regional Public Health Training Center Program”. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.