Introducción a los Métodos y Estrategias de Alcance
¿Cómo pueden los trabajadores en el campo de la salud crear planes de alcance efectivos que resuelvan las necesidades de las poblaciones vulnerables? Conoce los componentes clave de un plan de alcance efectivo.
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Información del Curso
- Formato: Autorregulado
- Costo: Gratuito
- Duración: 1.5 horas
- Credencial(s) elegibles para horas de contacto:
Patrocinado por New England Public Health Training Center (NEPHTC), un proveedor designado de horas de contacto de educación continua (CECH) en educación para la salud por la Comisión Nacional de Credencial de Educación para la Salud, Inc. Este programa está designado para Especialistas Certificados en Educación de Salud (CHES) y/o Especialistas Certificados en Educación de Salud (MCHES) para recibir hasta un total de 1 horas de contacto de educación continua de Categoría I. Las horas máximas de contacto de educación continua de nivel avanzado son 1. ID del proveedor: 1131137 ID del evento: SS1131137_IMEA.
Si no está buscando un horario de contacto de CHES/MCHES, si completa el post-test y la evaluación, recibirá un Certificado de Finalización. El certificado incluirá la duración del curso. - Competencias: Habilidades de Asociación Comunitaria
- Nivel de Aprendizaje: Concientización
- Material Complementario: Guía del Curso y Requisitos Técnicos (PDF)
- Requisitos: Ninguno
Sobre este curso
Como un promotor de salud en la comunidad, una función clave es proveerles cuidados a poblaciones vulnerables para poder conectarlos con los servicios apropiados. Para lograr esto, los trabajadores en el campo de la salud deben identificar cuando debería realizarse una tarea de alcance y como desarrollar un plan de alcance efectivo.
Qué aprenderás
Tras completar este curso, podrás:
- Describir qué son las tareas de alcance y los componentes del Modelo de Alcance de la Salud
- Identificar las cualidades y características de una población vulnerable y qué inicia el trabajo de alcance
- Conocer tips que te mantendrán seguro en tus esfuerzos
- Describir cómo seleccionar métodos y estrategias de alcance efectivos
- Listar los elementos de un plan de alcance efectivo
Experta en el Tema
Dawn Heffernan, RN, MS, CDEDirectora
Western Massachusetts
Public Health Training Center
Horario de Registro y Contacto
El Certificado de Realización incluirá la duración del módulo. Generalmente 50-60 minutos equivalen a 1 hora de contacto. Las horas de contacto pueden utilizarse para cumplir con los requisitos de ciertas credenciales. Confirme con su ente acreditador para verificar si este tema cumple con sus requisitos de educación continua.
¿No puedes acceder al curso? Contacta a support@nephtc.org
Reconocimiento:
Este Proyecto ha sido/fue subsidiado por la Administración de Recursos y Servicios de Salud (HRSA) del Departamento de Salud y Servicios Sociales de los Estados Unidos (HHS) bajo el número de subsidio UB6HP27877 “Programa Centro Regional de Entrenamiento en Salud”. La información, contenido y conclusiones son propias del autor y no deben considerarse como la posición o política oficial del HRSA, HHS o del Gobierno de los Estados Unidos.
Introduction to Ethics for CHWs
What types of ethical dilemmas do you encounter on the job and how do you respond to these dilemmas? If you want more time to reflect on the types of ethical dilemmas faced by CHWs this course will be a good introduction for you.
Course Information
- Audience: Community Health Workers, CHW Supervisors, Health Education Professionals
- Format: Self-paced
- Price: Free
- Length: 1 hour
- Credential(s) eligible for contact hours: Sponsored by New England Public Health Training Center (NEPHTC), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1 total Category I continuing education contact hours. Maximum advanced-level continuing education contact hours are 0. Provider ID: 1131137 Event ID: SS1131137_IECHW.
If you are not seeking CHES/MCHES contact hours, if you complete the evaluation, you will receive a Certificate of Completion. The Certificate will include the length of the course. - Competencies: Community Dimensions of Practice Skills
- Learning Level: Awareness
- Companion trainings:
- Pre-requisites: None
- Technical Requirements: This training was created with Articulate Storyline. Please refer to the Articulate 360 System Specifications to ensure your system meets the minimum requirements for viewing.
About this course
Have you ever faced a tough decision at work and wondered what the right thing to do is? This course is designed to help Community Health Workers like you understand and apply ethical standards in your daily practice. Through practical examples, real-life scenarios, and supportive guidance, you’ll learn the purpose and importance of the Code of Ethics, explore each of its key articles, recognize ethical dilemmas, and discover resources to help you make confident, ethical decisions.
By the end of this course, you’ll be equipped with the knowledge and tools to navigate complex situations in alignment with the CHW Code of Ethics.
Learning objectives
After completing the training, you will be able to:
- Recognize the purpose and importance of the CHW Code of Ethics
- Describe each of the four articles of the CHW Code of Ethics and how it applies in practice to make informed decisions
- Recognize ethical dilemmas in CHW practice
- Use a structured framework to make ethical decision-making
Subject Matter Expert
This course had been updated by WePair Health as of 2026. WePair Health is the first AI-enabled career marketplace, built by and for Community Health Workers and Doulas.
Enrollment and Contact Hours
Select the Enroll button below to register for the course. If you have any trouble accessing the course, contact support@nephtc.org.
Acknowledgement:
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31685 “Regional Public Health Training Center Program.” This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.
Introduction to HIPAA for CHWs
What are best practices for managing clients' protected health information?
Course Information
- Audience: Community Health Workers, CHW Supervisors, Health Education Professionals
- Format: Self-paced
- Price: Free
- Length: 1 hour
- Credential(s) eligible for contact hours: Sponsored by New England Public Health Training Center (NEPHTC), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1 total Category I continuing education contact hours. Maximum advanced-level continuing education contact hours are 1. Provider ID: 1131137 Event ID: SS1131137_IHIPAACHW.
If you are not seeking CHES/MCHES contact hours, if you complete the evaluation, you will receive a Certificate of Completion. The Certificate will include the length of the course. - Competencies: Communication Skills
- Learning Level: Awareness
- Companion trainings:
- Pre-requisites: None
- Technical Requirements: This training was created with Articulate Storyline. Please refer to the Articulate 360 System Specifications to ensure your system meets the minimum requirements for viewing.
About this course
The Health Insurance Portability and Accountability Act (HIPAA) is a federal law designed to protect sensitive patient health information and ensure privacy and security standards are met. For community health workers, understanding and adhering to HIPAA is essential to maintaining patient trust, promoting confidentiality, and effectively delivering high-quality, respectful care.
In this course, you will learn about the impact of HIPAA in your role as a Community Health Worker.
Note: If working in a HIPAA covered organization this training is only an introduction, and you may still be required to attend HIPAA training through your employer. Not all organizations are HIPAA covered entities.
What you'll learn
After completing this course, you will be able to...
- Define HIPAA
- List key components of protected health information
- Identify at least three circumstances where CHWs apply HIPAA during their workday
- Recognize one circumstance when you must report HIPAA-covered information
- Explain HIPAA rights and obligations effectively to your clients
Subject Matter Expert
This course had been updated by WePair Health as of 2026. WePair Health is the first AI-enabled career marketplace, built by and for Community Health Workers and Doulas.
Enrollment and Contact Hours
Select the Enroll button below to register for the course. If you have any trouble accessing the course, contact support@nephtc.org.
Acknowledgement:
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31685 “Regional Public Health Training Center Program.” This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.
Introduction to Interviewing for CHWs
What interviewing skills do you need to gain insight into the strengths, assets and challenges of your clients and communities?
Course Information
- Audience: Community Health Workers and other public health professionals needing client interviewing skills to capture information relevant to the services offered by your agency/network.
- Format: Self-paced
- Price: Free
- Length: 1 hour
- Credential(s) eligible for contact hours:
Sponsored by New England Public Health Training Center (NEPHTC), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1 total Category I continuing education contact hour. Maximum advanced-level continuing education contact hour is 1. Provider ID: 1131137 Event ID: SS1131137_IICHW.
If you are not seeking a CHES/MCHES contact hours, if you complete the post-test and evaluation, you will receive a Certificate of Completion. The Certificate will include the length of the course. - Competencies: Communication Skills
- Learning Level: Awareness
- Companion trainings:
- Pre-requisites: None
- Supplemental materials:
- Technical Requirements: This training was created with Articulate Storyline. Please refer to the Articulate 360 System Specifications to ensure your system meets the minimum requirements for viewing.
About this course
Client interviewing is a vital skill for Community Health Workers, as it directly influences the quality of care provided to clients. Building trust throughout the interviewing process is crucial, as it encourages clients to share sensitive information and fosters a supportive environment.
The interviewing process can be broken down into five key phases: Planning, Introduction, Fact Gathering, Ascertaining Client Needs/Goals, and Conclusion/Next Steps.
In this course, you will learn about the critical role of client interviewing in your work as a Community Health Worker and best practices for each of the five phases.
What you'll learn
After completing this course, you will be able to...
- Outline the qualities of an effective client interview
- Identify best practices for conducting each of the five stages of a client interview effectively: Planning, Introduction, Fact Gathering, Ascertaining Clients' Needs/Goals, Conclusion/Next Steps
- Leverage the Accountable Health Communities (AHC) Health-Related Social Needs (HRSN) Screening Tool or other similar tools for fact gathering to screen or assess a client
- Identify actions to continue to improve client interview skills
Subject Matter Experts
This course had been updated by WePair Health as of 2026. WePair Health is the first AI-enabled career marketplace, built by and for Community Health Workers and Doulas.
Enrollment and Contact Hours
Select the Enroll button below to register for the course. If you have any trouble accessing the course, contact support@nephtc.org.
Acknowledgement: This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31685 “Regional Public Health Training Center Program.” This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.
* Yale School of Public Health, Office of Public Health Practice, a New England Public Health Training Center partner, is a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. All CHES credit inquiries are managed by YSPH
Introduction to Outreach Methods and Strategies
How can community health workers create effective outreach plans that address the needs of vulnerable populations?
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Course Information
- Format: Self-paced
- Price: Free
- Length: 1 hour
- Credential(s) eligible for contact hours: Sponsored by New England Public Health Training Center (NEPHTC), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1 total Category I continuing education contact hours. Maximum advanced-level continuing education contact hours are 1. Provider ID: 1131137 Event ID: SS1131137_IOMS.
If you are not seeking CHES/MCHES contact hours, if you complete the evaluation, you will receive a Certificate of Completion. The Certificate will include the length of the course. - Competencies: Communication Skills
- Learning Level: Awareness
- Companion Trainings:
- Pre-requisites: None
- Technical Requirements: This training was created with Articulate Storyline. Please refer to the Articulate 360 System Specifications to ensure your system meets the minimum requirements for viewing.
About this course
Every day, Community Health Workers build bridges between people and the care, services, and support they need. In this course, you’ll explore what outreach really means, who it’s designed to reach, and how to choose the right strategies for different situations. We’ll also walk through the National Outreach Guidelines for Underserved Populations, practical safety tips, and simple tools you can use to plan and evaluate your own outreach activities.
What you'll learn
After completing this course, you will be able to...
- Define “health outreach” and describe the key components of the Community Health Outreach Model
- Identify vulnerable and underserved populations and recognize common signals that prompt outreach
- Build trust with community members by practicing cultural humility, maintaining self-awareness of personal biases, and showing respect for varying experiences and perspectives
- Demonstrate safety awareness and professional boundaries when planning and conducting outreach in community and field settings
- Develop an effective outreach plan
Subject Matter Expert
This course had been updated by WePair Health as of 2026. WePair Health is the first AI-enabled career marketplace, built by and for Community Health Workers and Doulas.
Enrollment and Contact Hours
Note there are two different options for enrolling in this course highlighted in the table below.
The Certificate of Completion will include the length of the module. Generally 50 – 60 minutes is equivalent to 1 contact hour. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.
Having trouble accessing the course? Contact support@nephtc.org
Acknowledgement:
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27877 “Regional Public Health Training Center Program”. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.
Trauma-Informed Conversations
What does resiliency-building look like in the context of your everyday conversations with clients?
Course Information
- Audience: Community Health Workers, CHW Supervisors, Health Education Professionals
- Format: Self-paced
- Price: Free
- Length: 1 hour
- Credential(s) eligible for contact hours:Certificate of completion
- Competencies: Communication Skills
- Learning Level: Awareness
- Companion trainings:
- Pre-requisites: None
- Technical Requirements: This training was created with Articulate Storyline. Please refer to the Articulate 360 System Specifications to ensure your system meets the minimum requirements for viewing.
About this course
Community Health Workers (CHWs) regularly support individuals and families who have experienced trauma—whether related to health, violence, loss, displacement, discrimination, or systemic barriers. This course introduces Trauma-Informed Conversations (TIC) through a CHW lens, focusing on practical strategies to build safety, trust, and empowerment while avoiding re-traumatization. Learners will explore how trauma shows up in everyday interactions and how CHWs can respond with compassion, boundaries, and resilience.
By the end of this course, you’ll have a stronger understanding of how to have trauma-informed conversations with your clients. You’ll also learn practical strategies to build trust, communicate with care, and create a space where clients feel supported and respected.
Learning objectives
After completing the training, you will be able to:
- Outline the characteristics of a trauma-informed conversation.
- Recognize common signs, signals (triggers), and stress responses related to trauma, and explain how different types of stress affect the brain and behavior.
- Apply the six core strategies of trauma-informed conversations to real-world CHW interactions.
- Use trauma-informed communication skills that promote safety, trust, collaboration, and client choice, including open-ended questions, reflective listening, and non-judgmental responses.
- Recognize situations that require boundaries when having trauma-informed conversations.
Subject Matter Experts
This course had been updated by WePair Health as of 2026. WePair Health is the first AI-enabled career marketplace, built by and for Community Health Workers and Doulas.Enrollment and Contact Hours
Select the Enroll button below to register for the course. If you have any trouble accessing the course, contact support@nephtc.org.
Acknowledgement:
This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31685 “Regional Public Health Training Center Program.” This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.
Use of Public Health Concepts and Approaches
What is public health? How do community health workers fit into the public health framework?
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Course Information
- Format: Self-paced
- Price: Free
- Length: 1 hour
- Credential(s) eligible for contact hours: Sponsored by New England Public Health Training Center (NEPHTC), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) to receive up to 1 total Category I continuing education contact hours. Maximum advanced-level continuing education contact hours are 0. Provider ID: 1131137 Event ID: SS1131137_UPHCA.
If you are not seeking CHES contact hours, if you complete the evaluation, you will receive a Certificate of Completion. The Certificate will include the length of the course. - Competencies: Public Health Science Skills
- Companion Trainings:
- Learning Level: Awareness
- Supplemental materials: None
- Pre-requisites: None
- Technical Requirements: This training was creating using HTML5. We recommend using the latest version of Google Chrome, Microsoft Bing or Mozilla Firefox for the best viewing experience.
About this course
Have you ever wondered how the work you do every day connects to the bigger picture of public health? This course is designed to help Community Health Workers like you understand the public health concepts and approaches that shape the health of the communities we serve.
Through real-world examples, historical stories, and practical CHW-centered guidance, you’ll explore what public health really means, how it differs from medical care, and why prevention, data, and community conditions matter.
By the end of this course, you’ll have a stronger understanding of how public health works and your role within it.
What you'll learn
After completing this training, you will be able to:
- Define public health and explain how it differs from medical care.
- Define the three types of prevention and explain how the public health framework of services supports community health.
- Describe types of prevention and the public health framework of services.
- Recognize the value of goal setting and data in public health.
- Identify ways Community Health Workers contribute to public health systems by bridging community needs and public health initiatives.
Subject Matter Experts
This course had been updated by WePair Health as of 2026. WePair Health is the first AI-enabled career marketplace, built by and for Community Health Workers and Doulas.
Enrollment and Contact Hours
Note there are two different options for enrolling in this course highlighted in the table below.
The Certificate of Completion will include the length of the module. Contact hours may be applicable towards continuing education requirements for certain credentials. Check with your credentialing body to verify if the topic meets its continuing education requirements.
Having trouble accessing the course? Contact support@nephtc.org